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Tele-Town Hall History Integrated in the Fireside CRM
One of our favorite “integrations” of our Fireside CRM is for TTH services. Our team can automatically push an audience from your Fireside account into our TTH software to create a list for an event....
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New Knowledge Base and Forum Features
Fireside21 has recently added a searchable knowledge base and forum areas inside the request system you already use. When logged into your Fireside account you can use the “Find a Tutorial” link from...
View ArticleCase Study: 499 Mailing Campaigns
This time of year is stressful for many of our clients, for a number of reasons. We do not want to add any unnecessary stress to your life, which is why we try and make simple processes for stressful...
View ArticleRedistricting: Reaching Out to Constituents
Redistricting is breaking up districts into three or four new districts – making it very chaotic. In the past few months we’ve been working on a way to make transferring cases from district to district...
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Pro Tips for New Staff Assistants
Tours Congressional offices have the responsibility to request tours of many popular attractions in Washington, DC, on their constituents’ behalf. Utilize the resources available in Fireside21 to...
View ArticleSpring Cleaning: Issue and Affiliation Codes
This is the perfect time of year to consider how issue and affiliation coding impacts your outreach strategy. Over time, these tag lists can become lengthy as codes are added for specific projects,...
View ArticleUnderstanding Mail Reports
Tracking inbound and outbound correspondences is useful when analyzing your office’s effectiveness for communicating with constituents. There are a few ways to examine your data under the “Reports”...
View ArticleUnderstanding Casework Reports
Tracking casework is helpful in analyzing your office’s effectiveness in assisting constituents. There are a few ways to examine your data under the “Reports” tab. Your Casework Reports are organized...
View ArticleSummer Intern Survival Guide: Part I
In an effort to ensure the summer interns have the best available resources to make their jobs fool-proof, we’ve devised several tips and tricks that will make for a fun and error-free summer! If you...
View ArticleSummer Intern Survival Guide: Part III
Write Well Not all interns are tasked with drafting form letters; it is a responsibility usually reserved for those that demonstrate excellent writing skills. When you draft a letter, make sure that...
View ArticleSummer Intern Survival Guide: Part V
Audiences are lists of constituents based off of a common characteristic, or tag. It is a good idea to have a broad range of audiences, varying in characteristics. They can be created based off of...
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Fireside CRM Social Media Integration
At Fireside, we are constantly thinking about ways to improve communications between Member and constituents. It is critical for the Member’s office to be able to track every interaction with a...
View ArticleProject Onboarding: CRM Transition Best Practices
Moving from another CMS vendor to Fireside CRM is a very exciting time! There may be some stress involved, as there is with any form of change, but we are here 100% of the time to help you out with...
View ArticleProject Onboarding: CRM Transition Process
Fireside CRM migration projects take an average of 4-6 weeks total. At no point during this migration will you be unable to be using a CMS/CRM platform – at all points you will have access to your old...
View ArticleProject Onboarding: Overview of CRM Migration
CRM project migration timelines are pretty much set from the beginning of the project based on your office needs. During the transition of the 112th to 113th Congress, fastest CRM migration occurred in...
View ArticleProject Onboarding: Using CRM
As with all of our other platforms, Fireside CRM is very user friendly. It will take some time to get used to because it does work differently than your previous vendor(s). This past year alone, we...
View ArticleSummer Intern Survival Guide: Part II
The mail logging process is a very important aspect of responding to and keeping in touch with constituents. How mail is entered into your Fireside CRM will affect how quickly the constituent receives...
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Summer Intern Survival Guide: Part IV
One of Fireside’s many helpful features is the ability to import lists. Lists imported into Fireside can range from a stack of business cards to an even sign in sheet. Since setting up an import is...
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New Features: Add a Person Updated
While we’re on the Add a Person page, there is now even more info you can include when creating a new person! You can check the Opt-in box to sign the person up for your eNewsletter. You can also add a...
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